Maya

Frequently Asked Questions

Underwriting FAQs

Contact your broker to review the DMV notice – they will help you resolve the issue as quickly as possible.
Your policy will be reinstated as soon as payment has been received and processed. Please allow 3 business days, and contact your broker for more information.
Yes!
Please contact your broker or our accounting team (accountsreceivable@mayaassurance.com) to obtain your USD GoPay link or enroll in Auto ACH.
You may also make payments through the Maya app, available for Apple and Android devices.
The first step is always to move to a safe location.
Then, call our First Reports Department: 718-937-2021 ext. 101 or send accident details to fir@mayaassurance.com.
Please contact your broker to complete an MV-104.
Refund checks are sent directly to your broker. Please note that all refunds are processed and distributed approximately one month from the transaction date. Please contact your broker for more information and updates.
All changes can be made directly with your broker.
No – we are a broker driven company. Please visit www.mayaassurance.com and click “Find a Broker” to connect with a broker near you.
Yes, please visit www.mayaassurance.com and click Find a Broker. Enter your zip code to find qualified brokers near you.
Please allow 48 hours for DMV records to update. Contact your broker should you have any additional questions.
Provide a copy of your ticket to your broker. We can work with you to resolve this issue.
You can find a list of coverages and limits on your declaration page. Please contact your broker for a full explanation of coverage.
All documents can be found on the Maya app, which is available for Apple and Android devices. Download the app today for complete account access.
If your policy change results in a change to your monthly premium, it will be reflected on your revised payment schedule. Please contact your broker or use the Maya app for updated payment information.

Accounting FAQs

Please make payments on or before the due date, using one of the following methods:

  • Directly through your broker’s office
  • By check or money order to PO Box 1896, Long Island City, NY 11101
  • Email our accounting team at accountsreceivable@mayaassurance.com to obtain your USD GoPay link or enroll in Auto ACH (ETF)
  • Through the Maya app – available for Apple and Android devices

If your payment was received after the cancellation notice was generated, there is a $50 reinstatement fee. Please note: This fee is non-refundable.

Your payment schedule is available in your policy documents or on the Maya mobile app – available on iOS and Android. If you cannot access your payment schedule, please email us at ar@mayaassurance.com.

If you feel you have received a cancellation notice in error, contact your broker immediately to resolve the issue.
You can pay through the Maya app by using a connected checking account or credit/debit card.

USD GoPay sends the link to the email address on file one month before your billing due date. If you have not received your link, please contact accountsreceivable@mayaassurance.com or download the Maya app.

At this time, we do not process payments over the phone. Please contact accountsreceivable@mayaassurance.com or download the Maya app for payment options.

Please contact your broker for a full explanation of coverage and fees.
Please allow 2-3 business days to process your payment.
A copy of your reinstatement letter will be mailed to the address on file. You can also access your reinstatement letter on the Maya app or by contacting your broker.

Claims FAQs

We have three convenient methods to report a new claim:

  • Contact our First-Reports Department at 718-937-2010 (Monday – Friday, 9:30 am – 6:00 pm)
  • After hours, call 718-937-2010 (dial 2 and leave a voice message)
  • Available 24/7, email us at fir@mayaassurance.com with your supporting documents (photos, MV-104, police report). Include a contact number and email in your message.
Please contact your broker for a complete review of your coverage.
Please submit your rental receipt by email (24/7) to ab@mayaassurance.com. In your message, please include your name and claim number.
You can reach us by mail:
PO Box 1896
Long City Island, NY 11101

Or by fax:
718-937-2050
You can review your policy limits by contacting your broker or using the Maya Assurance app.
A written statement from all involved parties allows the adjuster to handle your claim properly, fairly, and legally.
There are many factors that affect the length of the claims process. You can ensure a faster response by providing all required documentation in a timely manner.
You can access your police report by contacting the police department that responded to the accident.

You can review your claim status by phone or email:

  • Monday-Friday, 9:30 am – 6:00 pm, contact our customer service department at 718-937-2010.
    • If you know your claim number and adjuster, dial their extension for immediate assistance. Otherwise, dial 0 to speak with a representative.
  • Available 24/7, email us at fir@mayaassurance.com. Please include your name and claim number, as well as your policy number and the date of loss/accident.
  • If you have mailed or faxed a signed and notarized settlement offer, please allow 10-12 business days for the payment to be processed.
After your coverage has been confirmed, please contact your local rental company to obtain a rental car.

You will receive a claim number after reporting your claim to the First-Reports Department. Please include your phone number and email address in your report. The department will contact you with your adjuster’s contact information and claim number.
If you have not received a response within 36 hours of reporting your claim, please contact us at 718-937-2010 (dial 2 on the menu) or by email at fir@mayaassurance.com. Please include your policy number and date of loss/accident in your message.

If you are unable to contact your adjuster, please reach out to our office by phone or email:

  • Monday – Friday, 9:30 am – 6:00 pm, 718-937-2010 (dial 0 on the menu)
  • Email fir@mayaassurance.com. Please include your name and claim number. If you do not have a claim number, please include your policy number and date of the loss/accident.

During business hours, you can confirm receipt of your claim by calling 718-937-2010. After business hours, you can email at fiir@mayaassurance.com to check for updates.

Our appraisers work with you to ensure a safe and convenient inspection process. You may choose to meet the appraiser at your preferred body repair shop or at your residence.


Please contact us at 718-937-2010 or fir@mayaassurance.com to indicate your preferred location, while filing your claim.

If you have questions or concerns regarding liability analysis, please contact our office by phone or email:

  • Monday – Friday, 9:30 am – 6:00 pm contact us by phone at 718-937-2010 (dial 3 on the menu)
  • You may reach out by email 24/7, and your adjuster will respond as soon as possible. Please include your name and claim number in your message.

If you have questions or concerns regarding the status of your vehicle/property inspection, please contact our office by phone or email:

  • Monday – Friday, 9:30 am – 6:00 pm contact us by phone at 718-937-2010 (dial 3 on the menu)
  • You may reach out by email 24/7, and your adjuster will respond as soon as possible. Please include your name and claim number in your message.